I always enjoy visiting the printer where this poster is on the wall at the front desk because I love reading each section of this poster as a reminder. It’s business-oriented, about working with customers, but the lesson of listening itself is universal and applies to us all in whatever circumstance we come face to face.
We humans come equipped with this magical ability to take our experiences and turn them into words to share with each other the important things we take away from daily life. Because each of us is unique, we all have different things to say, and of course we will rarely fully agree with one another.
Each of us has something to say which is important to us, and we say it so that others hear and understand how we feel. But if we don’t actually listen to each other, how does anyone know who we are, or what we need? We drive each other farther apart by not actually hearing each other. We just end up yelling at each other, and insulting each others’ ideas. Insults are not derived from listening, and they certainly don’t foster discussion.
We expect others to listen to us, but what if we don’t give the time and attention to what others have to say? You may find what another says false, despicable, even criminal, but it’s their view just as strongly held as yours. If you want to counter another’s view, if you want to try to change their mind, how do you create a convincing reply, start a discussion, find a reasonable middle ground, if you don’t actually listen to the words they use to describe how they feel?
And even still, the best we can chiefly accomplish is a compromise. Getting one’s way, forcing your views on someone, may seem like a win, but it’s a superficial win. But humans also have another remarkable ability: negotiation. Discussing the details with full understanding and finding areas where we can give and receive to find a middle ground is truly the winning position.
I have some strongly-held views and opinions, there are some lines I will not cross, and there are also views and actions which I feel are so wrong they need to be stopped. Finding that middle ground is only achieved by listening.
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